Easy Returns policy
In simple wordsWe accept returns of items in good conditions within 30 days of the purchase. Shipping is on us and our process is easy. The product must also be in the original packaging.
There is only one exception to this rule: downloadable products for which we do not accept returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted (if applicable) such as if an item is damaged or there are missing parts for reasons imputable to its user.
To return your product, we have an easy self service process:
- Go to https://thestemstore.returnscenter.com/
- Enter you email and order number
- You will be asked about the return reasons
- A prepaid shipping label will be generated with the shipping instructions, you won´t have to pay for anything.
Depending on where you live, the time it may take for your exchanged product to reach us may vary.