We ship from our warehouse in Virginia within 24 hours on business days*
Shipments within the US usually take around 3-6 business days to arrive.
*Except for pre-order items, which are not available for immediate shipment. If you purchase them, we will either hold your order until they arrive in stock (usually within 3 - 5 days) or contact you to go through other options. You can find the product availability information on the product page and in your shopping cart.
Due to carrier pick up schedules, orders placed after 3pm EST on Friday will ship on Monday or the following business day if the Monday falls on a holiday.
In case of an eCheck (see below) your order will be shipped out as soon as payment clears.
All orders include a tracking number. Signature confirmation may be added (at our cost) for large orders.
We ship internationally as permitted by US Customs regulations and
declare full value of goods less any discounts. Shipping charges are not
included in the declared value amount. All customs and other fees
imposed by your country are your responsibility to pay - please remember
to consider this part of your cost when you place an order with us.
Please be aware that orders shipped via USPS First Class International Mail do not include door-to-door tracking and may take anywhere from 1 to 6 weeks to arrive.
We accept all major credit cards and Paypal. You can pay via Paypal
even if you don't have an account with them. Please note that if you pay
by eCheck, it usually takes between 3 and 5 business days to clear.
An eCheck is a payment that you make directly from your bank account. See Paypal website for more information
Refunds and Exchanges
Your satisfaction is our ultimate goal. If you are unsatisfied with
your purchase for any reason, please contact us to receive instructions
for returns. We will gladly accept the return of products for a refund
or exchange within 28 days from the date of purchase. Buyer is
responsible for return shipping charges unless the item purchased is at
our fault (incomplete shipment/wrong item shipped).
Items must be returned in unaltered condition and properly protected against shipping damage.